Support
LMR Solutions Support Services is dedicated to the successful deployment of your organization’s EPM Solution.
LMR Solutions Support Services guides and supports your organization through structured End-user workshops as well
as User and Approval Board workgroups. The purpose of this support service is to ensure that your organization
continues to fully benefit from their EPM Solution deployment through an organized and proven process.
LMR Solutions offers a variety of proven support services.
User Support Workshops
LMR Solutions in partnership with your organization’s Enterprise Project Management user group will coordinate/lead
a series of workshops that will provide critical support and best practices such as:
- Project Planning and Tracking
- Resource Management
- Project Reporting
- Portfolio Management
- And More…
Enterprise Project Management Technical Support
LMR Solutions provides on-site technical and/or help desk support to include but not limited to the following
activities:
Monthly User Board/Governance Meetings
LMR Solutions in partnership with your organization’s EPM user group will coordinate monthly workgroups
that will expedite a successful implementation:
- Evaluating System Performance & Usage
- Gather feedback on system recommendation
- Mitigating users’ issues and concerns
- Evaluating New System Requirements
- Prioritize System Requirements
- Analyze the current system Utilization & Performance
- Mitigate systems issues & risks
- Provide future system recommendations
- Review the solutions roadmap and achievements to meeting the goals
System Enhancements
LMR Solutions adjusts the current EPM configuration based on the agreed requirements changes from the governance
board meeting.
- Create, modify or add Resources to Enterprise Pool
- Create, modify or add Security and Permissions
- Create, modify or add Enterprise Outline Codes
- Create, modify or add Views and Portfolio Analyzer Reports
User Support
LMR Solutions provides on-call and on-site EPM user support.
- Help Desk Service
- One-on-one support
Administrator Support
LMR Solutions provides on-call and on-site Microsoft EPM administrative support.
- Troubleshooting System Errors
- Database and System Maintenance
- Researching Data Anomalies
